Zyken · Account

Delete Your Account

You can delete your Zyken account and personal data at any time. Deletion takes effect after a 14-day grace period.

Two ways to delete

In the app: open Settings → Delete account and confirm with the code we text you.
On this page: enter the mobile number on your account, confirm with the SMS code, and submit.

14-day grace period

Your account is deactivated straight away and you are signed out everywhere. It is permanently deleted 14 days later. Signing in again before then cancels the deletion and restores your account.

What is deleted

Your name, email, profile photo and date of birth
Your client and medical profile, including coach shares and access logs
Goals, body metrics, workout logs and meal logs
Posts (with their photos and videos), comments, likes and follows
Messages you sent in chat and their attachments
Coach reviews you wrote
Delivery addresses on your orders (redacted)
Carts, notifications, notification settings and device push tokens
Coach media, certificates and ID documents; vendor and gym application documents

Your phone number is released, so it can be used to sign up again.

What is kept

Orders and order items, payments and transactions, bank slips, invoices and receipts
Ledger entries, payouts, subscriptions and gym memberships (as financial records)
Records of which legal terms you accepted (proof of consent)
Gym check-in counts

Kept anonymised (no longer linked to your name, phone or email) for 7 years, as required by the Income Tax Act 2058 and the VAT Act 2052.

When deletion has to wait

We cannot delete an account that still has money or deliveries in flight. Settle these first:

Orders that are not delivered yet
Active paid coaching subscriptions or gym memberships
For coaches, vendors and gyms: active clients or members, unsettled balances and pending payouts