Coach Partner Terms

These Coach Partner Terms ("Coach Terms") apply to you if you offer coaching on Zyken. They are an agreement between you and Zenthrive Studios, Godawari-11, Lalitpur, Nepal ("Zyken"), and apply together with our Terms of Service, Privacy Policy, Community Guidelines and Refund & Cancellation Policy. If they conflict on a coaching matter, these Coach Terms prevail.

1. Your relationship with Zyken

• You are an independent contractor. You are not an employee, agent, partner or representative of Zyken, and nothing in these terms creates employment.
• You decide your own packages, prices, availability and coaching methods, within these terms.
• You are responsible for your advice and services to clients. Zyken provides the platform: listing, booking, payment collection, chat, plan tools and support.
• You must not claim to speak for Zyken or present yourself as Zyken staff.

2. Verification and listing

1. Sign up as a coach and complete your profile: bio, specialties, experience, city, languages and session modes.
2. Upload documents: your fitness, coaching or nutrition certifications (title, issuer, date and a copy) and an identity proof document (such as a citizenship certificate, national ID or passport).
3. Admin review: Zyken reviews your documents and profile. We may ask for more information, verify certificates with the issuer, or reject an application with a reason. If rejected, you can upload new documents to apply again.
4. Listing: only approved coaches appear in search, can be booked, and can receive medical information from clients.

You must keep your documents up to date and tell us if a certification expires or is withdrawn. We may re-verify you at any time.

3. Profile accuracy and qualifications

• Everything on your profile must be true and not misleading: qualifications, experience, specialties, photos, videos and results.
• Only claim qualifications you actually hold. Do not call yourself a doctor, physiotherapist, dietitian or other regulated professional unless you are licensed as one in Nepal.
• Before/after photos of clients may be used only with the client's written consent, and must be removed if the client withdraws it.
• Media you mark as available to "Active clients" or "Private" must not be shared outside those audiences.

4. Packages and pricing

• You set each package's title, description, price in NPR, billing period (single session, weekly, monthly or quarterly), sessions per period, session length, mode (online, in person or chat only) and what is included (chat, workout plan, nutrition plan).
• The package details at the time of purchase are what the client pays for. Changes to a package apply only to new purchases and renewals.
• You must deliver what the package promises, including the number of sessions and any plans included.
• You must set and keep your availability accurate. Clients book from your free slots up to 14 days ahead.

5. Commission and fees

• Zyken charges a commission on each paid subscription. The commission rate is as shown in your dashboard or your partner agreement. Unless another rate has been agreed with you, the default rate is 10% of the package price.
• The commission is recorded when the subscription is paid and activated. Your earnings (price minus commission) appear in your ledger.
• If a subscription is refunded, the related earnings and commission are reversed.
• We will give you at least 30 days' notice before increasing your commission rate. The new rate applies only to subscriptions paid after it takes effect.

6. Payouts

• Payment collection. Clients pay Zyken, which collects the payment as your limited collection agent. Payment to Zyken counts as payment to you.
• Monthly payouts. On the 1st of each month, Zyken calculates your net earnings for the previous calendar month (sales minus commission, refunds and adjustments) and creates a payout. We then transfer it to your payout account, normally within 10 business days, and mark it as paid with a reference.
• Payout account. Add a payout account in your dashboard (bank account, eSewa or Khalti) in your own name. Zyken verifies it before paying. If you change the details, they must be verified again.
• Holds. We may hold part of a payout while we investigate a complaint, suspected fraud, a chargeback or a refund request related to your services, and we will tell you why.
• Corrections. If we pay you too much by mistake, we may deduct the amount from future payouts after telling you.

7. Taxes

• You are responsible for your own tax obligations, including registering for a PAN with the Inland Revenue Department and paying income tax on your earnings. You must also register for VAT and issue invoices if the law requires it.
• Zyken may deduct tax at source (TDS) from payouts where Nepali law requires it, and will provide the relevant certificates.
• Zyken keeps records of payments and commissions for 7 years, as required by law.

8. Working with clients

8.1 Scope of practice

• Coach within your qualifications. Do not diagnose illnesses, prescribe or recommend prescription medication, or claim to treat medical conditions.
• If a client reports pain, symptoms, a medical condition or pregnancy, or answers "yes" to any readiness questionnaire question, advise them to consult a doctor before continuing, and adapt or pause their programme.
• Do not recommend steroids, SARMs, prohibited stimulants, prescription drugs or unregistered supplements.
• Nutrition advice must be general and safe. Do not promote extreme diets, starvation, purging or dehydration.

8.2 Medical information: confidentiality

Clients may choose to share their medical profile with you. When they do:

• use it only to plan and deliver safe coaching for that client;
• never copy, screenshot, download, export, forward or share it, and never store it outside Zyken;
• access it only when needed. Every access is logged, and the client can see the log;
• your access ends automatically when the client revokes sharing or is no longer your active client.

Misuse of medical information is a serious breach and will lead to immediate suspension and, where appropriate, a report to the authorities.

8.3 Other client data

You will see your clients' profiles, goals, body metrics, progress and chat history while they are your active clients. Use this information only to coach them, keep it confidential, and do not contact clients for unrelated purposes. When the coaching relationship ends, delete any client information you hold outside Zyken.

8.4 Conduct

Follow the professional boundaries in the Community Guidelines: be respectful, keep communication professional, no romantic or sexual contact with clients, and no harassment.

9. Sessions

• Modes: online (you may add a meeting link), in person (at a gym branch where you have an active affiliation, or as agreed), or chat only.
• Confirming: clients request a slot and you confirm it. Please confirm or decline requests promptly and start on time.
• Cancelling: you may cancel a session before it starts. The client's credit is returned. Repeated late cancellations or no-shows by you may lead to refunds to clients (see the Refund & Cancellation Policy) and to action on your account.
• Client cancellations: a client who cancels less than 12 hours before the start loses the credit. If a client does not show up, you may mark the session as a no-show.
• Recording: do not record sessions without the client's clear consent.

10. Payments must stay on Zyken

You must not ask or encourage clients you met through Zyken to pay you outside Zyken, share your bank or wallet details for that purpose, or offer discounts for off-platform payment. This applies for 12 months after you last coached the client on Zyken. Breaking this rule may result in suspension, removal, and recovery of the commission Zyken would have earned.

11. Reviews

Clients can review you after a completed session or the end of a paid period. You may reply publicly, but you must stay professional and must not reveal private or health information. You must not post fake reviews, pay for reviews or pressure clients to change reviews. You can report a review that breaks the guidelines, and Zyken will decide whether to hide it.

12. Gym affiliations

You may request to join a partner gym, or accept a gym's invitation, for selected branches. An active affiliation lets you offer in-person sessions at those branches. You must follow the gym's rules and any separate agreement you have with the gym. Either you or the gym may end an affiliation at any time. Arrangements between you and a gym, such as floor fees, are your own responsibility.

13. Suspension and termination

• By you: you can stop accepting new clients at any time. To close your coach account, you must first complete or settle active subscriptions and any unpaid balance. Account deletion follows the process in the Privacy Policy.
• By Zyken: we may suspend or remove your listing or account if you break these terms, the Terms of Service or the Community Guidelines, receive serious or repeated complaints, provide false documents, lose required qualifications, or where required by law. Where reasonable, we will tell you the reason first and give you a chance to respond. We may act immediately in serious cases (for example, safety risks, harassment or misuse of medical data).
• After termination: we will pay you earnings you are owed, minus refunds due to clients for services you did not provide, and any amounts you owe Zyken.

14. Data protection

You must handle clients' personal information in line with Nepal's Individual Privacy Act, 2075 and our Privacy Policy: collect only what you need, keep it secure and confidential, use it only for coaching, and tell Zyken immediately at [email protected] if you suspect it has been lost or misused.

15. Liability and indemnity

You are responsible for the coaching services you provide. You agree to cover Zyken's reasonable losses arising from claims caused by your advice, services, breach of these terms or breach of law, except to the extent caused by Zyken. We recommend that you hold professional liability insurance.

16. Changes and contact

We may update these Coach Terms. For material changes we will notify you and ask you to accept the new version in the app. Commission increases are subject to the notice in section 5. Questions: [email protected].